Unless stated otherwise all refurbished, service exchange and surplus new products
supplied by us are guaranteed to be in working condition and are covered by our 3-month
return to base warranty. All warranties are issued by us, not the manufacturer, and
will be honoured by us. If the item fails within 3 months of the invoice date, please
return it for a free repair or replacement. Repair, replacement or refund is not
provided for items misused, damaged or used in a manner not suitable for the intended
application of the product.
It does not provide a 30 day money back guarantee for items ordered incorrectly,
or under distance selling regulations as we do not offer an e-commerce solution.
Our liability shall be limited to the repair or replacement, at our choice, of any
such defective product free of charge to our customer. If we decide that the product
cannot be economically repaired or replaced, we will refund an amount equal to the
sum you originally paid less postage, packaging or carriage charges. In no event shall
we be liable for any damages except actual damages up to, but not exceeding, the
amount paid to us. We shall not be liable for any consequential or indirect damages
or loss of profits.
All items leave our premises tested and inspected. The nature of our business involves
selling second user, refurbished or new, but older stock products that generally
will no longer be covered under the Original Equipment Manufacturers warranty. This
is reflected in the price of such items.
Whilst we thoroughly test all items, we are unable to guarantee the certainty of
life span and lack of defect associated with brand new products. The vast majority
of our products will far exceed the manufactures original warranty in terms of life
span for functional operation although minor defects may be apparent on older products,
we will do our utmost to highlight the condition at the point of sale.
We will provide a fair assessment on an individual basis on any item that fails to
meet the standard the customer would expect within 30 days of purchase based on the
price paid and the nature of fault the customer experiences. For example A refurbished
motor that has surface deteriation will not be deemed unsatisfactory if it does not
affect the function of the machine. An unused PLC, from a opened box that has minor
cosmetic marks from handling will not be unsatisfactory.
Our aim is to ensure the customer is satisfied with the product they have purchased.
If you are not satisfied please contact us immediately so we may provide an acceptable
A full list of our terms and conditions is available upon request
We offer a subsidised delivery service to Mainland UK made up of the following;
Free delivery, were indicated, on small items. Usually a 3-5 day carrier. Larger
parcels - £9.99 + VAT, Usually a 3-5 day carrier.
Pallet Service for heavier items - Quarter Pallet - £40 + VAT, Half Pallet - £50
+ VAT, Full Pallet - £60 + VAT
Collection from Duotek Surplus Machinery - Free by prior arrangement
Worldwide delivery to most countries available upon request.